Every paid plan comes with a 14-day money-back guarantee. If HelpChatly isn't the right fit within your first two weeks, we'll refund you in full — no questions asked.
1. The 14-day money-back guarantee
All paid plans are covered. If you are not satisfied for any reason, request a refund within 14 days of your initial payment and we will refund the full amount you paid for that billing period.
2. How to request a refund
You can request a refund two ways:
- Email us at support@helpchatly.com from the address on your account, with the subject “Refund request”.
- Or reach out from within your account and our team will process it.
Please include your account email so we can locate your payment quickly.
3. Processing time
Approved refunds are issued to your original payment method and typically take 5–10 business days to appear, depending on your bank or card provider.
4. What is not refundable
- Partial or unused months after the 14-day window on monthly plans.
- Yearly plan renewals requested more than 14 days after the renewal date.
- Charges on accounts found to be in violation of our Terms of Service.
After the 14-day window you can still cancel at any time, and you'll keep access until the end of your current billing period — you simply won't be charged again.
5. Fair-use clause
The guarantee is intended for genuine evaluation of the product. We reserve the right to decline repeated refund requests from the same customer or account, or refunds that appear to abuse this policy.
6. Downgrades
If you downgrade to a lower plan, the change takes effect at your next billing cycle. We do not pro-rate the difference for the current period.
7. Contact us
Have a question about a charge or refund? Email support@helpchatly.com and we'll sort it out quickly.