Live Agent Handover

Your team, ready the moment a human is needed

The AI handles the routine and hands over the rest — with full context — into one unified inbox for every channel.

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Team InboxEvery channel, one place

Live

Sarah M.Is my order shipped?

David K.Can I speak to someone?

You

Aisha R.Thanks for the help!

Highlights

Built to do the job properly

Agents pick up exactly where the AI left off — the full conversation is right there.

Handover with context Included

Website, WhatsApp, Facebook and Instagram conversations in a single place.

One unified inbox Included

Reply in a keystroke with slash-command saved replies for common questions.

Canned responses Included

Hand a conversation to the right teammate without losing any history.

Transfer between agents Included

In detail

Conversations flow AI → waiting → live agent → closed

Agent presence: online, away and offline states

Full customer and visitor context on every chat

Works across every connected channel

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